Service is at the heart of everything we do at ALTEC. We believe that to truly provide excellent service, we have to build relationships with our customers and really get to know their needs. When you call us, you don’t get transferred through a never-ending phone tree – we answer the phone. As an ALTEC customer, you can look forward to quality service by certified technicians and thoughtful touches such as FREE delivery and our 100% satisfaction guarantee.
Enjoy comprehensive office services from a single, trusted resource:
Our specialized expertise in laser printers, fax machines and copiers includes:
Advanced Lazer Technology (ALTEC) guarantees 100% customer satisfaction on all products and services. ALTEC provides a 100% money-back guarantee on all new toner cartridges. We guarantee that under normal use and storage conditions, our products will perform to your satisfaction. ALTEC further guarantees that if you are not completely satisfied with our products we will resolve your problem and or refund your money. In addition, we warrant that under normal use and service conditions, Advanced Lazer Technology's toner cartridge, printer ribbon, or inkjet cartridge will not cause damage, abnormal wear or deterioration to the printer, copier, or fax machine in which the product is used. Should damage occur, we will replace or refund the cost of the defective product and repair or reimburse you for the costs associated with repairs to your equipment. We further warrant that the use of ALTEC products in any of your machines will not under any circumstances void the manufacturer's warranty.