Returns & Defects

This page explains our policies for returns and Defective cartridges.
For more information contact us at the button below...

FAQ regarding Returns & Defects

HOW DO I HANDLE A CARTRIDGE DEFECT?

A defective cartridge must be returned before 120 days after the original purchase date. After Altec recieves the defect, your professionals will need 3-5 business days to asses the cartridge before issuing a replacement.

how do i handle an OEM cartridge DEFECT?

If the cartridge make is an OEM, then the consumer must call the manufacturer website to recieve an exchange or a refund. We listed the numbers for each manufacturer below.                                                             

DO YOU CHARGE TO RETURN AN CARTRIDGE?

Depending on the cartridge, If it is not defective, we charge a $20.00 restocking fee.                                           

How long does it take to recieve a refund?

Returns are processed within 1-5 days. If the cartridge is defective, our professionals will need 3-5 business days to asses the cartridge before issuing a refund.

Number Reference Guide

Below is a list of the most common printer manufacturers and their telephone numbers

1-800-533-3731

Epson-Emblem

1-800-284-4329

1-800-945-0456

1-800-539-6275

Lexmark

1-800-565-9917

1-800-654-3282

1-800-828-4040

canon

1-800-275-9376

1-800-237-4277

1-800-882-4858